As other reviews state- communication and customer service is non-existent/shambolic!
I ordered a necklace over 2 weeks ago with a stated 2-5 business day window for delivery. This came and went so I emailed to chase my order up but had no response? I’ve also contacted the company through Instagram but this has gone ignored also.
Hopefully my order shows up late as others have suggested, if not I will be filing a return request with my bank- avoid this company at all costs!!!
While there is definitely a delivery time issue as my product came a month later than the advertised time (2-5 working days), I’m not too concerned as the product arrived eventually. So definitely not a scam it just might take awhile to arrive.
Otherwise the quality of the necklace is superb and looks exactly as promised!!
Definitely will order again!
Ordered a necklace 3 weeks ago said it would be here in 2 - 5 days. Order never arrived. I have emailed all different help and contact emails and tried instagram messager and still no response, clearly they dont know what customer service is. Dont buy as you wont recieve an item.
Ordered a necklace, it was never dispatched
Sent three emails and didn’t hear back for any of them
Am currently having to use credit card issuer to chase a refund
Bad service and no product to review
the chain looks brilliant but i cannot wear it because the edges on the chain are so rough and sharp and it’s really uncomfortable to wear !!! if the edges wernt fought the chain would be perfect !
Trying to return a necklace as not what I thought it was. Would have exchanged for a different one however no one replies to emails. Looks like I’ve wasted my money. Buy at your peril.
I’ve been sent the wrong chain and I’ve emailed 4 times in the space of 5 days and have still not heard off anyone
Absolute shocking company, ordered in March still waiting on item and they don’t acknowledge messages or emails , but they do take your money,
Be careful
Been trying to get a refund for weeks and they won’t reply to my emails. Why set a 14 day limit if you won’t reply in 14 days
I recently bought a rose pendant with necklace ordered the gold plated one but received silver.
Recently purchased the silver rose necklace with the curb link chain, I’ve got to say the quality in comparison to other businesses is bar none! Also customer service was fantastic when I emailed in querying some of their rings they have in collection, friendly quick and informative!
Highly recommend
I’ve recently purchased a curb chain and ring for my 22 year old son birthday. He loved them both. Excellent quality lovely packaging and super fast delivery.
My first two orders weren’t quite the correct size but there was no quibble ELMNT refunded me super quick after I had returned the unwanted orders. I would highly recommend. I will be purchasing again very soon. Also the 15% discount was lovely touch too.
It is an amazing product I would recommend getting it very fast different sizes colour and many different makes.
Great product, fast shipping and very stylish. I love it and highly recommend
Anyone wanting high qulaity jewllery should 100% Shop from you guys + It's great that your jewllery is made in the uk!
Customer service we really helpful (I needed to fidn out my ring size)
I'm actually really surprised on how good your jewllery is, didnt expect this quality for the price. Very pleasantly surprised! D
I know you're a mens brand but i get my stuff from here as your jewellery is so much better quality than all womens brands ive bought from in the past. PLEASE DO A WOMENS COLLECTION!
I absolutely love my necklace. It’s beautifully crafted and I am very happy with it.
