Returns

We hope you are happy with your ELMNT  purchase. However, if this is not the case, you may return an item for refund within 14 days of receiving your order. 

Please Contact Us and quote your order number for instructions on how to return your item.

 

 | CONTACT US |


HOW TO RETURN AN ITEM: 

When returning items to us, please ensure the item you wish to return, is unused and in the same condition that you received it in. It must also be in the original packaging provided. Any items deemed in an unsaleable condition will be rejected as a return and the customer will be notified by email. 

Please follow the steps below to return your parcel to us:

  1. Re-pack the item in sealed bag with all packaging still attached.
  2. Please attach your returns label and address it to us. (contact us for details)  
  3. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are therefore non-refundable. If you are returning an item back to us, we recommend using a trackable shipping service. We don’t guarantee that we will receive your returned item. Any items that do not reach us are the responsibility of the customer.
  4. Keep your certificate of postage safe as you will need this as your proof of return.5. Once your return is received and inspected, a full refund of the item/s (excluding any delivery charges) will be processed and a credit will be automatically applied to the original payment method. It will take up to 10 working days to refund your account, you will receive an email stating your account has been credited.   All parcels returned to us due to the customer entering an invalid/incomplete address, the customer will incur the charge of the redelivery.

 

Exchange Policy 

You may exchange your purchase within 14 days of the items arriving. Please note all items must be unworn with tags attached in order to receive an exchange.

Contact us quoting your order number and stating you would like an exchange.

  • Items must be unworn (apart from trying on)
  • All tags, clips, and packaging must be included

 

Refund Policy

We will refund your order to the original payment method once it has been processed at the warehouse.